The seasoned expertise and steadfast professionalism of the Digital Oversight Commission team enable the organisation to conduct thorough evaluations of every dispute and craft resolutions that reflect the best interests of all stakeholders. Our professionals are highly skilled in managing and resolving conflicts that may occur between brokers and traders. We prioritise delivering swift and balanced outcomes, grounded in both individual mastery and internationally recognised standards.
Our focus is on resolving issues efficiently and impartially, striving to prevent the need for legal proceedings or intervention by external regulatory entities. Every decision we make is underpinned by integrity, sound judgment, and an unwavering dedication to fairness.
The Compensation Fund is a separate division of the Digital Oversight Commission, responsible for protecting the interests of all parties by providing a financial guarantee in the event of the occurrence of the following circumstances:
- The broker refuses to obey the Commission’s decision.
- The broker is no longer bound by Commission decisions after losing membership.
The Fund has the authority to provide financial compensation to clients of member brokers, following a favourable Commission decision. Reimbursement will not be available when a client’s losses result exclusively from their own trading choices. In addition, if a broker owes money to one client, it does not automatically create a right for other customers to claim compensation, as each case is assessed individually.
Funding for the Fund comes from ongoing contributions tied to membership fees. Specifically, 10% of every broker’s payment is deposited into a safeguarded, segregated account that exists exclusively for the Compensation Fund. This reserve is strictly protected and can be used only to meet the Fund’s commitments and manage its activities.
If a client receives a positive decision on their complaint, they can expect compensation of up to €100,000. If more than one complaint is filed against a single broker, this amount is divided equally between the parties to ensure a fair resolution.
Within 90 days after the Commission issues its final determination regarding the change in the broker-member’s status, the processing of compensation will commence. This deadline marks the official completion of administrative actions related to the payment.
The Commission holds the right to carry out any steps it deems necessary, such as confirming the applicant’s information, to ensure compliance with the procedures for payment. These actions are taken solely to maintain accuracy and uphold the integrity of the compensation process.
When there is more than one applicant and the total compensation amount goes beyond the permitted maximum, the Commission will distribute the available funds evenly among all applicants. This method guarantees that each eligible individual receives an equal portion of the approved total.
